KingExchange cares about your privacy and handles your information responsibly. This page explains what we collect, how we use it, the safeguards we put in place, and how you can reach out to us for help. If you're curious about usage rules, please visit our site. Terms & Conditions and read our Responsible Gaming guidance.
1) Information We Collect
We collect information to operate the website, prevent misuse, improve performance, and support users. Depending on how you interact with the platform, we may collect the following categories:
- Information you provide: basic details submitted through forms or support requests.
- Device & technical data: browser type, device model, operating system, screen size, and language settings.
- Network identifiers: IP address and general location signals (approximate, not precise address).
- Usage data: pages visited, time spent, clicks, and referral sources to understand site performance.
We do not encourage sharing sensitive personal information through chat or support. If you believe you shared information by mistake, contact support immediately.
2) How We Use Information
We use collected data for legitimate operational and safety purposes, such as:
- Providing customer support and responding to requests.
- Website security, fraud detection, and abuse prevention.
- Service improvement, troubleshooting, and performance monitoring.
- Compliance and policy enforcement, including 18+ access restrictions.
3) Purpose & Lawful Basis (General)
We process information to deliver the service you request, protect the platform from misuse, and maintain security. Where required, we rely on user consent (for example, certain cookies) or other lawful grounds allowed under applicable regulations.
4) Cookies Policy
Cookies are small files placed on your device that help the site work smoothly and improve your experience. We may use:
- Essential cookies: required for core site features and security.
- Preference cookies: remember choices like language or display settings.
- Analytics signals: help us understand traffic patterns and improve pages.
You can control cookies through your browser settings. Disabling certain cookies may affect functionality.
5) Data Protection & Security
We apply reasonable safeguards designed to reduce the risk of unauthorized access, misuse, or loss. These safeguards may include access controls, monitoring for suspicious activity, and technical measures suitable for the type of data processed.
No online system can guarantee 100% security. If you notice suspicious activity, contact support as soon as possible.
6) Data Retention
We keep information only for as long as necessary to support the purposes described in this policy, including security, dispute handling, and compliance. When data is no longer required, it may be deleted or anonymized according to operational procedures.
7) Third-Party Links
Our website may contain links to third-party websites or services. Their privacy practices are independent of KingExchange. We recommend reviewing third-party privacy policies before sharing information on external sites.
8) 18+ Age Restriction
This platform is strictly intended for users aged 18 years and above. If you are under 18, do not use this service. If you believe an underage user is accessing the platform, report it to support.
9) Your Choices & Rights
Depending on your region, you may have rights to request access, correction, or deletion of certain information. To protect users, we may need to verify requests before taking action.
To submit a request, contact support via WhatsApp: WhatsApp Support →
10) Policy Updates
We may update this Privacy Policy periodically. The latest version will always be posted on this page. Continued use of the website after updates means you accept the revised policy.
11) Contact
If you have privacy-related questions, concerns, or requests, contact us here:
FAQs
Do you share my data with third parties?
We may share limited information with service providers only when necessary to operate the website, improve security, or support essential functions. External links have separate policies.
Can I disable cookies?
Yes. You can manage cookie settings in your browser. Disabling cookies may affect certain features.
How do I report a privacy issue?
Contact our support team using WhatsApp: Click here →